Terms

These Terms of Service (“Terms”) govern your department's access to and use of the Fireground Analytics platform, website, and iOS application (collectively, the “Service”), provided by Fireground Analytics, LLC (“Fireground Analytics,” “we,” “us,” or “our”). By creating an account, uploading Incident Data, or otherwise using the Service, your department and each authorized user agree to these Terms.

Fireground Analytics turns the audio, video, CAD exports, and other records your department uploads into a unified incident timeline, transcription, NFPA 1710 compliance scoring, and related analysis (a “SyncPoint” report). The Service does not connect to, modify, or replace your CAD or RMS.

Your department is responsible for the department, officer, and admin accounts it creates, for the accuracy of the information provided, and for the actions of everyone it authorizes to access the Service. Notify us promptly at support@firegroundanalytics.com of any unauthorized use of an account.

• Ownership. As between you and Fireground Analytics, your department owns the Incident Data it uploads and the Analysis Data generated from it.
• License to us. You grant Fireground Analytics a limited license to access, process, and store your Incident Data solely to provide, support, and improve the Service.
• Your responsibility. You represent that your department has the right to upload the Incident Data it submits, and that doing so complies with the laws and policies that apply to your department, including any applicable recording, consent, and public-records requirements.

You agree to use the Service only for lawful purposes related to operational learning, training, investigation, and related fire-service activities, and not to:

• Upload information you are not authorized to share;
• Attempt to access another department's data or account;
• Interfere with or disrupt the Service's operation or security; or
• Use the Service to violate any applicable law or a third party's rights.

Pricing is described on our Pricing page and incorporated into these Terms. In general: basic operational review is provided at no charge. Optional paid capabilities are quoted separately and agreed with your department in writing before any fee applies. Where a paid plan is in place, fees are billed as set out in that agreement and are non-refundable except as required by law or as we agree in writing. We may change our pricing prospectively with notice to active department plans.

These Terms remain in effect while you use the Service. Either party may terminate for convenience by providing notice; we may also suspend or terminate access immediately for breach of these Terms, non-payment, or conduct that creates risk to the Service or other customers. On termination, we will make your Incident Data and Analysis Data available for export for 30 days, after which it may be deleted in accordance with our data retention practices described in our Privacy Policy.

Fireground Analytics retains all rights in the Service, including its software, design, and the SyncPoint methodology, apart from the Incident Data and Analysis Data specific to your department. We do not claim ownership of your Incident Data.

The Service, including any transcription, timeline, scoring, or other analysis, is provided “as is” and is intended to support, not replace, your department's own review and professional judgment. Automated transcription and analysis may contain errors. Fireground Analytics disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Outputs should be independently verified before being relied on for operational, disciplinary, legal, or evidentiary purposes.

To the maximum extent permitted by law, Fireground Analytics will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the fees your department paid us in the twelve (12) months before the claim arose.

If your department is a government entity, and any provision of these Terms conflicts with applicable state or local law — including public-records, procurement, indemnification, or governing-law requirements — the parties will work in good faith to agree on a modified provision that is enforceable and consistent with the intent of these Terms.

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws principles.

We may update these Terms from time to time. We will post the updated Terms here with a new “Last updated” date and, for material changes, notify department administrators before they take effect.